Resume

In my previous role at a busy city center establishment, I implemented various strategies to meet predefined targets, conducted weekly stock ordering and yield tracking, and resolved any discrepancies, honing my analytical and problem-solving skills. I managed opening and closing procedures, ensuring compliance with cash, security, and fire safety protocols, and oversaw regulatory standards in the kitchen and cellar. I was dedicated to developing my team, sharing knowledge on company standards and service cycles, and hosted key shifts to maintain a consistent service flow. Additionally, I assisted management with planning meetings, handling guest feedback, ordering merchandise, and coordinating with contractors. These experiences have equipped me with strong analytical, problem-solving, and team leadership skills, essential for a career in the IT industry.

In my previous role managing a busy family-run restaurant, I was responsible for the daily operations, ensuring premium service and maintaining high standards. I utilized my computer skills to design and develop menus, liaising with external companies for supplies, promotional activities, and advertising opportunities. Additionally, I assisted in the kitchen as needed, enhancing my adaptability and teamwork skills. This experience has honed my project management, client service, and technical skills, which are highly relevant for a career in the IT industry.

As a hospitality professional, I gained valuable skills applicable to the IT industry. I excelled in providing exceptional customer service by efficiently handling enquiries, both in person, via email and over the phone. I adeptly managed booking systems, ensuring seamless organization and data accuracy. My ability to collaborate with management to strategize improvements in service standards and efficiency translates well into IT project management roles. I maintained impeccable standards of cleanliness and organization, demonstrating attention to detail and a commitment to quality—a crucial trait in IT operations and maintenance. Continuously updating my product knowledge and engaging with guests in detailed discussions showcased my ability to learn quickly and communicate complex concepts effectively. These skills are essential in IT roles, where staying updated with technology trends and effectively communicating with stakeholders are paramount.

In my previous role, I contributed significantly to sales growth, achieving the highest seller status in two consecutive incentive schemes. Leading a team, I prioritized delivering exemplary service to all guests, ensuring their satisfaction within the venue. I played a key role in staff development by training new team members comprehensively in various aspects of hospitality, including transactions, food and drink specifications, and customer service. Additionally, I effectively managed large bookings and coordinated corporate events tailored to individual needs. Responsible for cash handling, I ensured accurate cash-ups, conducted safe checks, and managed banking processes meticulously. I executed marketing strategies as directed by head office, maintaining current and relevant promotional materials. Communication with staff, managers, and relevant authorities ensured compliance with health and safety, fire regulations, and licensing legislation at all times. Upholding strict PPE and COSSH regulations, I maintained a safe working environment for all. Furthermore, I managed stock delivery processes, including invoice verification and filing. Conducting weekly internal audits, I ensured full compliance with legislative requirements and risk assessments across all aspects of the business, fostering a culture of adherence within the team and management. These experiences have equipped me with invaluable skills transferrable to the IT industry, including leadership, training, compliance management, and attention to detail.

In my previous culinary role, I collaborated within a compact team to consistently deliver superior food quality to customers. Adhering to stringent hygiene standards mandated by HACCP regulations, I ensured cleanliness and hygiene were always paramount. Additionally, I contributed to menu development, crafting dishes tailored to seasonal variations and guest preferences. These experiences instilled in me the importance of teamwork, attention to detail, and adaptability—essential attributes applicable to the dynamic and collaborative environment of the IT industry.